Korean Safari Customers a money back satisfaction guarantee on products returned within thirty (30) days from the date of sale. If the Customer is dissatisfied with the product for some reason they can return it for a full refund. Original shipping charges are not refundable. Return shipping charges must be paid by the Customer.
Procedure for all Returns:
- Step 1 - Contact Customer Service on 0451 115 008.
- Step 2 – Address it to: Korean Safari, Suite 2B Level 2, 9-13 Redmyre Rd. STRATHFIELD NSW 2135. Korean Safari recommends you send your parcel by Registered Post. Failure to use Registered Post means we cannot guarantee your parcel will be received. Korean Safari takes no responsibility for goods that are lost by Australia Post. If the returned product is not received by Korean Safari Office, it is the responsibility of the Customer to trace the shipment.
- Step 3 - Once your goods have been received, a refund will be processed within fourteen (14) days to the credit card originally used to purchase the products.